Visit from Luxury Quality Assurance (LQA)
We were delighted to welcome back Mary Anne Paillard, Founder of UpFront Training at Luxury Quality Assurance (LQA), to ARU London to speak with our Hospitality, Events, and Tourism students. Her session offered a deep dive into LQA service standards, benchmarking, and the vital role the organisation plays in shaping the global luxury hospitality industry.
During the session, students explored these core expectations, quality benchmarks, and LQA's international inspection methodology. Mary Anne demonstrated how standards are not only established but actively exceeded through targeted training, meticulous evaluations, and a commitment to continuous improvement at both the property and group levels.
This exclusive masterclass provided our students with invaluable, real-world perspective from a leading authority in luxury service excellence. Through our ongoing partnership with LQA, ARU London remains dedicated to equipping the next generation of hospitality professionals with the practical knowledge and high standards needed to thrive in the industry.