Jobs at ARU London

Salary: Competitive

Permanent: Full-time

Start date: As soon as possible

Location: On campus – East India Campus

Closing date for applications: 4th October 2026

Interview date: 7th October 2026

ARU London offers a range of undergraduate and postgraduate courses in Business and Management; Finance and Accounting; Hospitality, Events and Tourism; Health; and Law. We currently have over 6,000 students, located at our East London campus, very close to the East India Docklands Light Railway stop.

We are seeking an experienced, commercially minded and relationship-focused Strategic Employer Partnerships Manager to support the development and delivery of ARU London's Employer Engagement Strategy. Working closely with the Director of Employer Engagement, you will lead the development of strategic partnerships with employers, professional bodies, industry organisations and external stakeholders that create meaningful opportunities for students and graduates. You will play a key role in expanding opportunities for placements, internships, graduate employment, mentoring, networking, volunteering, live projects and employer-led learning while helping to strengthen graduate outcomes and industry engagement across the institution.

The successful candidate will bring significant experience in employer engagement, partnership development, business development or employability, with a proven track record of building strategic relationships and delivering measurable outcomes. You will be an excellent communicator and influencer, capable of engaging senior stakeholders across a range of sectors while identifying opportunities that support student success and organisational objectives. A strong understanding of graduate employability, employer engagement and the UK labour market is essential.

Working alongside the Director of Employer Engagement and colleagues across ARU London, you will help embed employer engagement within the curriculum, expand external networks and partnerships, and increase opportunities for students and graduates to connect with industry. You will represent ARU London at networking events, conferences and employer forums, monitor partnership performance and contribute insight that supports institutional priorities and Graduate Outcomes performance.

ARU London offers a range of staff benefits including 25 days’ annual leave entitlement plus bank holidays, Nest pension scheme, free library services, wellbeing services and CPD opportunities. 
Informal enquiries can be made to Anita Virik at anita.virik@london.aru.ac.uk for those who already meet all the essential criteria. Suitably qualified and experienced candidates who meet the essential requirements should apply by sending their CV together with a one page cover letter demonstrating how they meet the essential education and experience criteria outlined in the Person Specification to anita.virik@london.aru.ac.uk .

Job Description

Position: Student Success Officer

Contract type: Full-Time, Permanent

Hours:  09:00-17:30 Monday to Friday (in person)

Application Deadline: Friday 9^th October, 09:00am

Post Start Date: TBC (asap)

Location: East India Docklands, London

Salary: £28, 860

We are seeking an enthusiastic and motivated individual to join our Academic Services team at ARU London (ARU-L). The role is to help us deliver The Team Around the ARU-L Student spheres of integration student retention model by providing advice and support to students on a wide range of issues which affect their experience at the university, and to signpost them to relevant support teams (e.g., student wellbeing, disability and inclusion, finance, employability, Students’ Union) when this is necessary. The Student Success Officer will therefore play a vital role in supporting the smooth operation of the Academic Services department at ARU-L.

This position is tailored for graduates with a 2:2 degree or higher and transferable skills, particularly those seeking a professional role in academic administration and student services. The role offers an opportunity to develop expertise in university administration, compliance, and student engagement while contributing to the effective management of academic processes.

The successful candidate will ideally have experience of delivering support and guidance for students, however the ability to treat people with kindness and compassion whilst working in a fast-paced environment is essential.

The principal responsibilities are as follows:

• Act as the first point of contact for student academic inquiries, offering guidance on university regulations, course requirements, and available student services.

• To provide timely and appropriate support and advice for students.
• Collaborate with the Director of Studies to manage key academic documentation such as timetables, progress reports, and official communications.

• To contribute to and being part of the ARU-L team.
• Ensure compliance with university policies, UK higher education regulations, and internal quality standards in all academic processes.
• Oversee the accuracy and confidentiality of student data, ensuring adherence to data protection laws.

• Prepare reports on student enrolment, retention, progression, and graduation, providing data-driven insights for decision-making within the department.

• Any other duties commensurate with the responsibilities and purpose of the post as outlined in the Job Description.

The personal attributes:

• Ability to work using a methodical, flexible, calm and sensitive way, adopting a values-driven approach at all times.
• Ability to appreciate the diversity of our student populations and their individual needs.
• Ability to work as part of a professional team.
• Ability to use initiative and support colleagues when responding to complex student situations.
• Ability to be innovative and use judgement to ensure the needs of students are met.
• Ability to reflect on situations and respond appropriately.
• Dependability, reliability and consistent ability to produce high quality, accurate work, requiring close attention to detail.

Please send your CV with two named referees and a covering letter to: academicresourcing@london.aru.ac.uk by the application deadline.

For informal queries please email: Laurie May, Director of Studies laurie.may@london.aru.ac.uk

Shortlisted candidates will be contacted by email and interviews will be held in person on Tuesday October 13^th 2026 (in person at East India Docklands campus).

Job criteria: click here

Salary: £26,000 – £29,000 + OTE
Location: East India Docklands, London
Contract: Full-time, Permanent
Industry: Higher Education

About Us

At ARU London, supporting students is about more than processing applications. It is about making sure every applicant receives the guidance, communication and support they need to move confidently through their journey into higher education.

We are looking for a Student Liaison Officer to join our Recruitment team and play an important role in supporting prospective students from application through to enrolment.

This is a student-facing role requiring someone who is organised, approachable and experienced in supporting students through the application process. A strong understanding of Student Finance England and the student finance application process is essential, as you will regularly support applicants with finance-related queries and applications.

You will work closely with applicants, Education Consultants, Admissions and other internal teams to ensure applications progress smoothly, outstanding actions are followed up and students receive a professional and supportive experience throughout.

If you are patient, proactive, knowledgeable about Student Finance and motivated by helping students overcome barriers during the application process, we would love to hear from you.

What You’ll Be Doing

• Acting as a key point of support for applicants throughout the application and admissions process.
• Supporting students with Student Finance applications and related queries.
• Helping applicants understand the Student Finance process, what information or evidence may be required and the next steps they need to take.
• Following up with students regarding outstanding Student Finance actions where required.
• Responding to applicant enquiries by phone and email in a warm, timely and professional manner.
• Supporting applicants with personal statements, application forms and required documentation.
• Tracking applications and keeping student records accurate and up to date on the CRM.
• Carrying out quality checks on applications and documents before they are submitted to Admissions.
• Working closely with Admissions to resolve missing information and support eligibility checks.
• Following up with applicants who have outstanding documents, incomplete applications or actions still to complete.
• Helping students understand each stage of their application journey.
• Maintaining clear and accurate records of applicant conversations, progress and outstanding actions.
• Handling applicant questions and concerns calmly and professionally.
• Escalating more complex Student Finance, Admissions or application cases to the appropriate team when required.
• Supporting the wider Recruitment team with administrative tasks that help reduce delays and improve the student experience.

Interested?

If you have experience supporting students with Student Finance and higher education applications and are looking for a role where you can make a genuine difference to the student journey, we would love to hear from you.

If you’re interested, please upload your CV here.

 Job Description