Position: Student Success Officer
Contract type: Full-Time, Permanent
Hours: 09:00–17:30 Monday to Friday (in person)
Application Deadline: Friday 21st August at 5:30pm
Post Start Date: 1st October 2026 or ASAP thereafter
Location: East India Docklands, London
Salary: £28,860
We are seeking an enthusiastic and motivated individual to join our Academic Services team at ARU London (ARU-L). The role is to help us deliver the Team Around the ARU-L Student spheres of integration student retention model by providing advice and support to students on a wide range of issues which affect their experience at the university, and to signpost them to relevant support teams (e.g. Student Wellbeing, Disability and Inclusion, Finance, Employability and Students’ Union) when necessary.
The Student Success Officer will therefore play a vital role in supporting the smooth operation of the Academic Services department at ARU-L.
This position is tailored for graduates with a 2:2 degree or higher and transferable skills, particularly those seeking a professional role in academic administration and student services. The role offers an opportunity to develop expertise in university administration, compliance and student engagement while contributing to the effective management of academic processes.
The successful candidate will ideally have experience of delivering support and guidance to students. However, the ability to treat people with kindness and compassion while working in a fast-paced environment is essential.
The principal responsibilities are as follows:
- Act as the first point of contact for student academic enquiries, offering guidance on university regulations, course requirements and available student services.
- Provide timely and appropriate support and advice for students.
- Collaborate with the Director of Studies to manage key academic documentation such as timetables, progress reports and official communications.
- Contribute to and be part of the ARU-L team.
- Ensure compliance with university policies, UK higher education regulations and internal quality standards in all academic processes.
- Oversee the accuracy and confidentiality of student data, ensuring adherence to data protection laws.
- Prepare reports on student enrolment, retention, progression and graduation, providing data-driven insights for decision-making within the department.
- Any other duties commensurate with the responsibilities and purpose of the post as outlined in the Job Description.
The personal attributes:
- Ability to work in a methodical, flexible, calm and sensitive way, adopting a values-driven approach at all times.
- Ability to appreciate the diversity of our student populations and their individual needs.
- Ability to work as part of a professional team.
- Ability to use initiative and support colleagues when responding to complex student situations.
- Ability to be innovative and use judgement to ensure the needs of students are met.
- Ability to reflect on situations and respond appropriately.
- Dependability, reliability and a consistent ability to produce high-quality, accurate work, requiring close attention to detail.
Please send your CV and covering letter to: academicresourcing@london.aru.ac.uk by the application deadline.
For information queries, please email Dr Nicky Milner, Director of Academic Services, at nicky.milner@london.aru.ac.uk.
Shortlisted candidates will be contacted by email and interviews will be held in person on Tuesday 1st September 2026 at the East India Docklands campus.
Job Description