Jobs at ARU London

Position: Student Success Officer

Contract type: Full-Time, Permanent

Hours:  09:00-17:30 Monday to Friday (in person)

Application Deadline: Friday 9^th October, 09:00am

Post Start Date: TBC (asap)

Location: East India Docklands, London

Salary: £28, 860

We are seeking an enthusiastic and motivated individual to join our Academic Services team at ARU London (ARU-L). The role is to help us deliver The Team Around the ARU-L Student spheres of integration student retention model by providing advice and support to students on a wide range of issues which affect their experience at the university, and to signpost them to relevant support teams (e.g., student wellbeing, disability and inclusion, finance, employability, Students’ Union) when this is necessary. The Student Success Officer will therefore play a vital role in supporting the smooth operation of the Academic Services department at ARU-L.

This position is tailored for graduates with a 2:2 degree or higher and transferable skills, particularly those seeking a professional role in academic administration and student services. The role offers an opportunity to develop expertise in university administration, compliance, and student engagement while contributing to the effective management of academic processes.

The successful candidate will ideally have experience of delivering support and guidance for students, however the ability to treat people with kindness and compassion whilst working in a fast-paced environment is essential.

The principal responsibilities are as follows:

• Act as the first point of contact for student academic inquiries, offering guidance on university regulations, course requirements, and available student services.

• To provide timely and appropriate support and advice for students.
• Collaborate with the Director of Studies to manage key academic documentation such as timetables, progress reports, and official communications.

• To contribute to and being part of the ARU-L team.
• Ensure compliance with university policies, UK higher education regulations, and internal quality standards in all academic processes.
• Oversee the accuracy and confidentiality of student data, ensuring adherence to data protection laws.

• Prepare reports on student enrolment, retention, progression, and graduation, providing data-driven insights for decision-making within the department.

• Any other duties commensurate with the responsibilities and purpose of the post as outlined in the Job Description.

The personal attributes:

• Ability to work using a methodical, flexible, calm and sensitive way, adopting a values-driven approach at all times.
• Ability to appreciate the diversity of our student populations and their individual needs.
• Ability to work as part of a professional team.
• Ability to use initiative and support colleagues when responding to complex student situations.
• Ability to be innovative and use judgement to ensure the needs of students are met.
• Ability to reflect on situations and respond appropriately.
• Dependability, reliability and consistent ability to produce high quality, accurate work, requiring close attention to detail.

Please send your CV with two named referees and a covering letter to: academicresourcing@london.aru.ac.uk by the application deadline.

For informal queries please email: Laurie May, Director of Studies laurie.may@london.aru.ac.uk

Shortlisted candidates will be contacted by email and interviews will be held in person on Tuesday October 13^th 2026 (in person at East India Docklands campus).

Job criteria: click here

Salary: £26,000 – £29,000 + OTE
Location: East India Docklands, London
Contract: Full-time, Permanent
Industry: Higher Education

About Us

At ARU London, supporting students is about more than processing applications. It is about making sure every applicant receives the guidance, communication and support they need to move confidently through their journey into higher education.

We are looking for a Student Liaison Officer to join our Recruitment team and play an important role in supporting prospective students from application through to enrolment.

This is a student-facing role requiring someone who is organised, approachable and experienced in supporting students through the application process. A strong understanding of Student Finance England and the student finance application process is essential, as you will regularly support applicants with finance-related queries and applications.

You will work closely with applicants, Education Consultants, Admissions and other internal teams to ensure applications progress smoothly, outstanding actions are followed up and students receive a professional and supportive experience throughout.

If you are patient, proactive, knowledgeable about Student Finance and motivated by helping students overcome barriers during the application process, we would love to hear from you.

What You’ll Be Doing

• Acting as a key point of support for applicants throughout the application and admissions process.
• Supporting students with Student Finance applications and related queries.
• Helping applicants understand the Student Finance process, what information or evidence may be required and the next steps they need to take.
• Following up with students regarding outstanding Student Finance actions where required.
• Responding to applicant enquiries by phone and email in a warm, timely and professional manner.
• Supporting applicants with personal statements, application forms and required documentation.
• Tracking applications and keeping student records accurate and up to date on the CRM.
• Carrying out quality checks on applications and documents before they are submitted to Admissions.
• Working closely with Admissions to resolve missing information and support eligibility checks.
• Following up with applicants who have outstanding documents, incomplete applications or actions still to complete.
• Helping students understand each stage of their application journey.
• Maintaining clear and accurate records of applicant conversations, progress and outstanding actions.
• Handling applicant questions and concerns calmly and professionally.
• Escalating more complex Student Finance, Admissions or application cases to the appropriate team when required.
• Supporting the wider Recruitment team with administrative tasks that help reduce delays and improve the student experience.

Interested?

If you have experience supporting students with Student Finance and higher education applications and are looking for a role where you can make a genuine difference to the student journey, we would love to hear from you.

If you’re interested, please upload your CV here.

 Job Description 

About ARU London

ARU London offers a range of undergraduate and postgraduate courses in Business and Management; Finance and Accounting; Hospitality, Events and Tourism; Health; and Law. We currently have over 5,000 students, located at our East London campus, very close to the East India Docklands Light Railway stop.

About the Opportunity

Reporting to the Principal, the Director of Higher Education Compliance will lead ARU London's ongoing compliance with the Office for Students (OfS) Conditions of Registration, maintaining and evidencing compliance across all conditions on a continuing basis. You'll coordinate the institution's response to OfS registration assessment and monitoring activity and own the governance policy suite that underpins the institutions regulatory standing.

You'll act as a key point of liaison with the OfS and with Anglia Ruskin University as validating partner, and will support the Board and Executive Leadership Team with compliance reporting and risk oversight. This is a senior leadership role offered on a part-time basis (0.6 FTE, 3 days per week).

Key Responsibilities

• Lead and evidence ongoing compliance with the OfS Conditions of Registration
• Coordinate ARU London's response to OfS registration assessment and monitoring visits
• Support delivery and annual monitoring of the Access and Participation Plan (APP)
• Own and maintain the governance policy suite (including Fit and Proper Persons, Whistleblowing, Anti-Bribery, Conflicts of Interest, Anti-Money Laundering, Freedom of Speech and Sexual Misconduct policies)
• Act as key liaison with the OfS and with Anglia Ruskin University on compliance and quality matters
• Support the Board and Executive Leadership Team with compliance reporting and risk register oversight
• Embed a compliance-aware culture through staff training and monitoring of regulatory developments
• Maintain the Student Protection Plan and Scheme of Delegation

About You

• Significant leadership experience in compliance, governance or regulatory affairs within UK higher education
• Extensive knowledge of OfS Conditions of Registration and wider UK HE regulatory frameworks
• Experience working directly with the OfS and validating partner universities
• A proven track record of leading institutional compliance and governance functions, including policy development
• Excellent stakeholder management, influencing and communication skills

ARU London offers a range of staff benefits including 25 days’ annual leave entitlement plus bank holidays, Nest pension scheme, free library services, wellbeing services and CPD opportunities.

To view the full Job Description and Person Specification please click:

Job Description

To apply, please forward your CV with a cover letter by email

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